1. Be Respectful

Treat every member of the Nabeba community with courtesy and professionalism.

• Use respectful language.

• Be honest in your communication.

• Avoid abusive, offensive, threatening, or discriminatory remarks.

• Respect differences of opinion during negotiations.

• Communicate professionally when problems or delays occur.

2. Use Chat for Shipment Communication

Nabeba’s in-app communication tools are intended primarily for conversations related to shipments and logistics services.

Examples include:

• Asking about pickup times

• Confirming pickup or delivery locations

• Negotiating transport offers

• Sharing shipment updates

• Coordinating delivery or handover

• Reporting delays

• Clarifying cargo requirements

Avoid spam, unsolicited advertising, or unrelated conversations.

3. No Harassment

Nabeba does not tolerate:

• Threats

• Harassment

• Bullying

• Hate speech

• Intimidation

• Discriminatory behavior

• Repeated unwanted messages

• Abusive or threatening conduct toward customers, drivers, riders, employees, agents, or partners

Users who violate these rules may have their access restricted, suspended, or terminated.

4. No Fraud, Scams or Deception

Do not:

• Misrepresent your identity, business, vehicle, or qualifications

• Post fake shipments

• Submit fraudulent or intentionally misleading offers

• Provide false shipment information

• Attempt to deceive another user or logistics provider

• Manipulate delivery, pickup, payment, or tracking records

• Use Nabeba to transport stolen, prohibited, or unlawfully obtained goods

• Attempt to bypass required platform processes for fraudulent purposes

Honest information helps protect everyone using Nabeba.

5. Protect Your Privacy and Security

Never share sensitive information unnecessarily, including:

• Passwords

• Bank PINs

• One-time passwords (OTPs)

• Verification codes

• Full payment card credentials

• Account security information

Only provide personal or business information that is reasonably necessary to arrange and complete a shipment.

If you receive a suspicious request for sensitive information, do not provide it and report the incident to Nabeba.

6. Provide Accurate Shipment Information

Cargo owners, merchants, and businesses should provide accurate information about their shipments.

This includes, where applicable:

• Pickup location

• Delivery destination

• Recipient information

• Cargo description

• Weight and dimensions

• Quantity

• Handling requirements

• Declared value

• Pickup schedule

• Relevant restrictions or special requirements

Do not intentionally conceal information that could affect transportation, pricing, safety, or legal compliance.

7. Respect Agreements

Before accepting or confirming a shipment, users and transport providers should understand the relevant details, including:

• Pickup location

• Delivery destination

• Cargo details

• Pricing

• Pickup schedule

• Delivery expectations

• Special handling requirements

Once a shipment or transport offer has been accepted, everyone involved should make reasonable efforts to fulfil their commitments.

If circumstances change, communicate as early as possible.

8. Handle Cargo Responsibly

Drivers, riders, transport companies, agents, and logistics partners should handle shipments with reasonable care.

Transport providers should:

• Use appropriate vehicles for the cargo being transported.

• Follow applicable safety requirements.

• Protect shipments from avoidable loss or damage.

• Follow required pickup, scanning, handover, and delivery procedures.

• Keep cargo secure while it is in their custody.

• Report accidents, damage, loss, or other incidents promptly.

Where Nabeba uses QR codes, photographs, signatures, or other digital custody records, users should not manipulate or falsify those records.

9. Keep the Platform Fair

Drivers, riders, and transport providers should:

• Submit realistic and genuine offers.

• Provide accurate information about their vehicles and capabilities.

• Arrive at agreed pickup locations within a reasonable time.

• Communicate delays promptly.

• Avoid accepting shipments they cannot reasonably complete.

Cargo owners, merchants, and businesses should:

• Provide accurate shipment information.

• Be available for agreed pickups where required.

• Respond to important shipment communications.

• Avoid unreasonable cancellations after confirming transportation.

• Treat drivers, riders, agents, and transport partners respectfully.

10. Follow Pickup and Handover Procedures

Some Nabeba shipments may pass through multiple people or locations, including riders, drivers, transport company offices, agents, warehouses, or other logistics partners.

Where Nabeba requires a shipment to be scanned, photographed, signed for, or otherwise digitally recorded during a handover, users should follow the required procedure.

Never falsely confirm that a shipment has been received, transferred, or delivered.

11. Prohibited and Dangerous Goods

Do not knowingly use Nabeba to transport goods that are illegal or prohibited.

Users must accurately disclose goods that may require special handling, documentation, permits, or transportation conditions.

Nabeba or participating transport providers may refuse shipments that present legal, safety, security, or operational concerns.

12. Report Misconduct and Incidents

If another user behaves inappropriately, attempts fraud, violates these Guidelines, or creates a safety concern, report the incident through Nabeba or contact our support team.

You should also report significant shipment incidents such as:

• Missing cargo

• Damaged goods

• Suspected theft

• Fraud

• Serious disputes

• Suspicious account activity

• Safety incidents

Nabeba may investigate reported incidents and take appropriate action.

13. Account Responsibility

You are responsible for activity performed through your Nabeba account.

Please:

• Keep your login credentials secure.

• Do not share verification codes or passwords.

• Do not allow unauthorized people to use your account.

• Keep your contact and profile information reasonably current.

• Notify Nabeba if you suspect unauthorized access.

Businesses and transport companies should also manage employee and driver access responsibly.

14. Consequences of Violations

Depending on the nature and severity of a violation, Nabeba may take actions including:

• Issuing a warning

• Removing inappropriate content

• Restricting communication features

• Cancelling or restricting access to certain services

• Requiring additional verification

• Temporarily suspending an account

• Permanently terminating an account

• Restricting a driver, business, transport company, or other provider from participating on the platform

Serious suspected illegal activity may also be reported to the appropriate authorities where required or permitted by law.

Building a Trusted Logistics Community

Nabeba is committed to building a professional, safe, and reliable logistics ecosystem.

Every cargo owner, merchant, driver, rider, transport company, agent, and logistics partner plays a role in creating that environment.

By providing accurate information, handling shipments responsibly, communicating honestly, and treating others with respect, you help us build a logistics network that businesses and individuals across Kenya can trust.

As Nabeba grows, we aim to extend that trusted network across Africa and make moving goods simpler, safer, and more connected.